{"id":2043,"date":"2022-07-01T16:15:02","date_gmt":"2022-07-01T14:15:02","guid":{"rendered":"https:\/\/www.ccrdigital-lab.it\/?page_id=2043"},"modified":"2023-01-10T16:41:33","modified_gmt":"2023-01-10T15:41:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ccrdigital-lab.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>.kt-accordion-id_3955c3-fd .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id_3955c3-fd .kt-accordion-panel-inner{border-top-width:0px;border-right-width:1px;border-bottom-width:1px;border-left-width:1px;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id_3955c3-fd > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-right-color:#eeeeee;border-bottom-color:#eeeeee;border-left-color:#eeeeee;border-top-width:1px;border-right-width:1px;border-bottom-width:1px;border-left-width:2px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:18px;line-height:24px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id_3955c3-fd > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id_3955c3-fd .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top-color:#d4d4d4;border-right-color:#d4d4d4;border-bottom-color:#d4d4d4;border-left-color:#d4d4d4;}.kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id_3955c3-fd .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id_3955c3-fd > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top-color:#eeeeee;border-right-color:#eeeeee;border-bottom-color:#eeeeee;border-left-color:#0e9cd1;}.kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_3955c3-fd:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 767px){.kt-accordion-id_3955c3-fd .kt-accordion-inner-wrap{display:block;}.kt-accordion-id_3955c3-fd .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-wrap kt-accordion-id_3955c3-fd kt-accordion-has-11-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane_9c21a1-a1\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Perch\u00e8 registrarmi alla piattaforma CCR Digital_lab?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">La piattaforma CCR Digital-Lab \u00e8 accessibile a chiunque, se vuoi scaricare i contenuti, acquistare i prodotti ed avere la possibilit\u00e0 di vivere al meglio le esperienze di crescita professionale e networking proposte, abbiamo bisogno di informarti sui termini di utilizzo e le condizioni generali, motivo per cui ti chiediamo di registrarti e di accettare i termini indicati.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane_ec7494-ff\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Come funziona la pre-adesione ad un corso?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">E\u2019 possibile pre-adesione solo alle Scuole di durata superiore alle 30 ore. Le Scuole sono composte da un modulo in presenza e un modulo online che sono acquistabili insieme o separatamente. Al momento della preiscrizione \u00e8 necessario specificare se si \u00e8 interessati al modulo online, oppure al modulo in presenza oppure al corso completo (modulo online + modulo in presenza). Al termine della preiscrizione riceverai una e-mail con le indicazioni per la successiva iscrizione.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane_264656-60\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Quali metodi di pagamento posso utilizzare?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Per acquistare un corso puoi utilizzare Paypal, carta di credito\/debito e bonifico bancario. Ci spiace ma per il momento non riusciamo a gestire pagamenti effettuati con la Carta del Docente o 18app.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane_204469-49\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>\u00c8 possibile richiedere un rimborso?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">In caso di annullamento dell\u2019iscrizione entro i 14 giorni dall\u2019acquisto, sar\u00e0 emesso un rimborso pari al 100% della quota pagata oppure un codice sconto pari al 100% della quota pagata spendibile in un\u2019unica soluzione per altri Servizi o prodotti del sito. Nel caso in cui il corso venga annullato a causa di CCR, il rimborso \u00e8 del 100% della quota pagata o un voucher di pari valore, a discrezione del Cliente. In caso di annullamento dell\u2019iscrizione entro i 14 giorni dall\u2019acquisto, rimborso pari al 100% della quota pagata oppure un codice sconto pari al 100% della quota pagata spendibile in un\u2019unica soluzione per altri Servizi o prodotti del sito. Nel caso in cui il corso venga annullato a causa di CCR, il rimborso \u00e8 del 100% della quota pagata o un voucher di pari valore, a discrezione del Cliente. La richiesta di annullamento\/ recesso e rimborso dovr\u00e0 essere inviata tramite e-mail all\u2019indirizzo training@ccrdigital-lab.it con causale \u201cCorsi: annullamento\/recesso iscrizione e numero d\u2019ordine\u201d.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane_80679b-38\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Come posso capire se il corso \u00e8 adeguato alle mie necessit\u00e0?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Puoi verificare gli obiettivi formativi e le competenze richieste descritte nella Scheda del Corso e, nel caso in cui avessi bisogno di ulteriori chiarimenti, puoi contattare i Referenti dell\u2019area Training compilando il form disponibile qui <a href=\"https:\/\/www.ccrdigital-lab.it\/contattaci\/\">https:\/\/www.ccrdigital-lab.it\/contattaci\/<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane_8a43c1-e2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Cosa includono i Corsi?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Acquistando uno dei nostri corsi avrai accesso a tutti i materiali forniti dagli insegnanti e potrai accedere alle registrazioni delle lezioni per i 7 giorni successivi alla data della lezione.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane_e3385a-ba\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Cosa succede se, dopo aver acquistato un corso, non riesco a partecipare una lezione Live?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">I corsi Live sono lezioni online in live streaming quindi, per poterti confrontare con docenti e compagni di corso e fruire al meglio del corso, \u00e8 consigliata la frequenza live. Qualora per esigenze personali\/professionali non si riesca a frequentare una lezione non ci sono problemi, \u00e8 possibile rivederla online entro i 7 giorni successivi alla lezione.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane_fe0bff-b9\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Al termine dei corsi vengono rilasciati attestati?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Al termine dei corsi erogati in live-streaming la Scuola di Alta Formazione e Studio del Centro Conservazione e Restauro, rilascia un attestato di partecipazione firmato dal Direttore.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane_60261e-85\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Ho acquistato un corso, cosa succede ora?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Dopo l\u2019acquisto di un corso, riceverai una mail di conferma dell\u2019ordine effettuato con i dettagli del tuo ordine ed i dettagli del pagamento: conferma diretta per pagamenti con carte di credito o paypal, istruzioni per perfezionare il pagamento per pagamenti con bonifico).\u00a0 Una volta ricevuta la conferma, potrai visualizzare i tuoi acquisti, aprendo le relative pagine dei prodotti in piattaforma oppure dalla tua area personale, dopo aver fatto il login.\u00a0 Se al prodotto \u00e8 associato un evento live-streaming potrai accedere alla virtual room, dal link che pubblicato sulla pagina del corso, dieci minuti prima dell\u2019orario di inizio del webinar.\u00a0 Per problemi tecnici di accesso ai corsi o di collegamento agli eventi live-streaming, contattaci attraverso alla voce \u201chelp\u201d compilando il form disponibile <a href=\"https:\/\/www.ccrdigital-lab.it\/contattaci\/\">https:\/\/www.ccrdigital-lab.it\/contattaci\/<\/a> oppure, tramite Whatsapp al numero indicato nella pagina Contatti.\u00a0<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane_2415b7-62\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How can I use the discount vouchers?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Alla prima registrazione, potrai richiedere, nell&#8217;apposita sezione del sito, di ricevere due voucher sconto, ciascuno del valore di 60 euro.  I voucher hanno validit\u00e0 fino al 31\/12\/2022, ogni codice pu\u00f2 essere utilizzato per l&#8217;acquisto di un singolo corso tra quelli proposti nell&#8217;area Training.  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